Alina Dragomaretska
Sdílet nabídku
L2 Solution Support Engineer – Multilingual (English&Italian) - Prague/Hybrid
We are looking for a Solution Support Engineer (L2) to join our international support organization, providing technical and functional assistance to global enterprise customers.
You will be part of a team of approximately 12–15 engineers, working in a fast-paced, customer-focused environment supporting multiple business units from our Prague hub.
This role is ideal for someone who enjoys customer interaction, structured problem-solving, and learning complex systems, rather than requiring deep prior product knowledge. Strong communication skills and curiosity are key to success.
Plný úvazek Praha (Praha hlavní město) | Hlavní město Praha
Popis pozice
- Provide Level 2 support for customer-reported technical and functional issues
- Handle incoming chat and outbound call interactions with professionalism and clarity
- Investigate, troubleshoot, and resolve system-related incidents and service requests
- Collaborate with internal teams to ensure timely and effective issue resolution
- Document cases accurately in internal tracking systems
- Guide customers through troubleshooting steps and solution explanations
- Continuously learn the platform and related enterprise tools
- Contribute to improving support processes and overall customer experience
Požadujeme
Experience & Background
- Minimum 3 years of professional experience in technical support, customer support, IT service desk, or similar roles
- Part-time experience during studies may be considered if relevant
- Experience with enterprise software or SaaS platforms is a plus, but not required
Skills & Competencies
- Strong customer service mindset and ability to handle live customer interactions
- Excellent communication skills in chat and voice-based support
- Analytical and structured approach to problem-solving
- Ability to quickly learn and adapt to complex systems
- Comfortable working in a multilingual environment
- Fluency in one of the following languages is required:
- Italian
- English required for internal communication
Personality Fit
- Curious, proactive, and eager to learn technical concepts
- Calm and structured under pressure
- Enjoys troubleshooting and resolving complex issues
- Team-oriented with a customer-first attitude
Nabízíme
- Opportunity to work in a global enterprise support environment
- Structured onboarding and training program (no prior platform knowledge required)
- International, diverse team based in Prague
- Exposure to complex enterprise systems and global customers
- Career development opportunities within a growing organization
- Hybrid/modern working model (depending on team setup)
- Competitive salary and benefits package aligned with experience